Delivery Info

All orders received before 4:00pm (UK time) on working days (Monday – Friday, excluding bank holidays) will be dispatched the same day.

All orders received before 4:00pm (UK time) on working days (Monday – Friday, excluding bank holidays) will be dispatched the same day.

Orders received after 4:00pm (UK time) or on weekends and bank holidays will be dispatched the next working day. We will keep you informed every step of the way: you will receive a confirmation email when we receive your order followed by another one detailing the method of delivery and, if relevant, a tracking number once the order has been dispatched. We send you one more email one month after you ordered just to make sure you're happy with everything.

We also promise to have the best prices around. Seen something at a cheaper price? Let us know and we'll match it AND give you 10% of the difference back. More information on our price guarantee can be found here.

EU Deliveries

This is the budget, partially tracked service for small, low value orders and delivery times are not guaranteed. If your order is urgent or you require it by a certain date, please use one of our courier services.

The exact cost of this service is based on the size, weight and value of your order and is calculated at the checkout once you've added all items to your cart and entered your delivery address. 

The delivery times of our standard airmail services are estimated at 1-4 weeks but orders often reach their destinations within a week. Airmail parcels will be handed over to your country's national postage service when they enter your country and the "final mile" of your order's journey will be dealt with by them.

The tracking facility on Airmail services varies depending on the destination. Unfortunately “end mile” tracking is not available on all items and will not work on all destination counties' local postal service websites. The tracking information through the Deutsch Post portal may end in Frankfurt or on arrival to destination country but this does not mean the shipment has been lost.

If you do not receive your order, please wait until 4 weeks after the dispatch date before contacting us as we cannot declare your order lost and resend or refund it until this time.

This is an economy delivery service by road suitable for any size delivery in Europe. Expected delivery times are given when you choose your shipping address in the checkout. These delivery times are not guaranteed, though it is rare for them to take longer than expected.

The delivery times are also from the date of dispatch - if you order on a weekend your order will be dispatched on the Monday. The estimated number of days are "working days", defined by our couriers as Monday to Friday (we know many of you work weekends but our couriers do not, sorry about that). For example, if your order is dispatched on a Wednesday and the delivery estimate is four working days then you should expect your order to arrive on the following Tuesday.

The exact cost of this service is based on the size, weight, value and destination of your order and is calculated at the checkout once you've added all items to your cart and entered your delivery address. 

Please note that expected delivery times may be delayed for reasons outside the control of us or the couriers eg. customs clearance delays or extreme weather.

This is our fastest delivery service and will transport parcels to most of Europe in 1-2 working days. Expected delivery times are given when you choose your shipping address in the checkout. These delivery times are not guaranteed, though it is rare for them to take longer than expected.

The delivery times are also from the date of dispatch - if you order on a weekend your order will be dispatched on the Monday. The estimated number of days are "working days", defined by our couriers as Monday to Friday (we know many of you work weekends but our couriers do not, sorry about that). For example, if your order is dispatched on a Thursday using a 1-2 day service then you should expect your order to arrive on either the Friday or the following Monday.

The exact cost of this service is based on the size, weight, value and destination of your order and is calculated at the checkout once you've added all items to your cart and entered your delivery address. 

Please note that expected delivery times may be delayed for reasons outside the control of us or the couriers eg. customs clearance delays or extreme weather.

00 44 12 73 60 70 88
  • Firetoys have the most helpful staff to speak to. I called Firetoys and the chap talked me through the right weight, stick material, bearings or not and price range that we would need to look at. The diabolos are perfectly right for our children and I really appreciate the help choosing. I would definitely use Firetoys again and highly recommend.
  • I'm totally satisfied about the item I received and about how the delivery has been handled. The parcel has been properly delivered in a few days. Thanks a lot.
  • Both items received are excellent and the helpful phone call and following service were second to none. Many thanks!
  • It came exactly as described, promptly and without excess packaging. Really accurately described! I'm really excited to play with my new toy and exceptionally pleased with the buying and delivery process. Thank you Firetoys for a great purchase experience!!
  • Your customer service is outstanding, as always. This is why I shop through you and always have done, despite (occasionally) being informed of cheaper outlets, I could never expect the same quality of service from them.
  • Everything I had hoped for and more! I will definitely buy from you guys again as soon as I get better at juggling. Thanks!
  • Having experienced this level of customer care for which I am very grateful, I can confidently recommend Firetoys to my colleagues and friends. Many thanks
  • Amazing and friendly customer service and beautiful great quality equipment. Bought a couple of hoops from here and both are great - when I had a very unlikely issue it was solved straight away
  • I would definitely recommend Firetoys to anyone and they'll have in me a future customer because of their good will and customer support! Thank you!
  • Loving your range, and thank you for such a speedy call about my flowlight dilemma!! Got 'em ordered, in the end...good vibrations from your customer service, completely satisfied!
  • Sick one, boys. Cheers. Super quick delivery and just in time to give to my fella on his birthday. Heartily impressed, will be in touch again without a doubt.
  • I'm really pleased with my order! It was a fast delivery and my new items are of great quality, very nicely made. I will remain a loyal customer of Firetoys!
  • We just received our second order from you and are delighted! You got [it] here so fast! Thank you, thank you, thank you! The quality of your juggling materials has been superb! We are thrilled.
payment methods
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
All content and images copyright @1999 - 2017
UK Reg Company No: 4621720
VAT Reg No: GB824931032
Firetoys is a Registered Trademark.
All content and images copyright @1999 - 2017
UK Reg Company No: 4621720
VAT Reg No: GB824931032
Firetoys is a Registered Trademark.
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
payment methods
All content and images copyright @1999 - 2017
UK Reg Company No: 4621720
VAT Reg No: GB824931032
Firetoys is a Registered Trademark.
256-bit encrypted secure checkout pages.
WEEE
Waste Electrical and Electronic Equipment Directive
payment methods
bool(false)