DELIVERY INFO TO EU MEMBER STATES
All orders received before 13:00 CET on working days (Monday – Friday, excluding national holidays) will be dispatched the same day.
Orders received after 13:00 CET or on weekends and national holidays will be dispatched the next working day. We will keep you informed every step of the way: you will receive a confirmation email when we receive your order followed by a tracking link once the order has been dispatched. We send you one more email one month after you ordered just to make sure you're happy with everything.
Firetoys holds stock in warehouses in the UK, EU and US. Goods will be sent from the most appropriate warehouse to maximize delivery speeds. Please note all duties and taxes within the EU are fully paid.
Road courier shipping with DPD/DHL/FedEx is charged at €14.95 for mainland EU orders under €200. Orders over €200 are shipped for free.
Small, lightweight non-urgent orders can be shipped via Deutsche Post Packet Tracked from €5, depending on weight and destination.
FedEx International Priority delivers to most of Europe by air on a 1 to 2 working day service. The rate for this service (if available) will be shown at the checkout.
All orders placed before 13:00 CET on working days are dispatched same day.
Customers outside the EU may have to pay import VAT and/or customs duties depending on the delivery country thresholds. We do not have any control over these charges or any associated clearance fees. As they vary from country to country we would recommend you contact a local expert who can advise on specific rates.